Leak, slow drain or toilet: what should you describe?
Concrete observations are more useful than an assumed diagnosis.
Water leak
State where the water is, its approximate amount and when it appears. Say whether the problem follows use of a faucet, shower or appliance. Avoid concluding that a part is faulty before it is checked.
If you know of an accessible shutoff valve and can use it safely, explain what you have already done. Do not dismantle a pipe to look for the cause.
Slow or blocked drain
Specify whether one fixture is affected or several drains are slow. Note any sounds, smells or water backing up and how long this has happened. These details help prepare the discussion.
Avoid mixing drain-cleaning products. Mention any products already used during the call so this information can be taken into account.
Toilets and other fixtures
Say whether the tank fills continuously, water rises in the bowl or a leak appears on the floor. For a fixture, give its model reference if available.
The homepage worksheet lets you gather these details before calling. It prepares your description locally in the browser and does not send a request.
Other need
Describe the affected room and fixture and what you observe. Keep this information handy for the conversation.